Privacy Policy
Last updated: 15 July 2026
Four Seasons Express (“we”, “us”) operates a parcel import, tracking, and delivery-notification service for shipments from China to Indonesia. This Privacy Policy explains what information we handle, how we use it, and how we protect it when you use our web application at app.fourseasons-express.com and its branch sub-domains.
1. Information We Collect
- Staff / administrator accounts. Name, email address, phone number, role, and a securely hashed password — used to sign in and operate the branch panel.
- Parcel and recipient data. Information entered by branch staff to process a shipment: recipient name and phone number, receipt/tracking number, marking code, shipment type, weight/volume, warehouse, and status dates.
- Technical data. Basic session cookies required to keep you logged in, and standard server logs (such as IP address and time of request) for security.
2. How We Use Information
- To record and update the status of parcels through their journey.
- To send shipment-status notifications to recipients over WhatsApp.
- To operate, secure, and improve the service, and to comply with legal obligations.
3. Sharing of Information
We do not sell personal data. We share recipient name and phone number with our WhatsApp Business messaging provider (Qontak / Mekari) only to deliver the shipment-status notifications you expect. We may disclose information where required by law.
4. Data Security
- All traffic is served over encrypted HTTPS/TLS.
- Sensitive credentials (such as messaging-API secrets) are encrypted at rest.
- Access is restricted per branch, so each branch only sees its own data.
5. Data Retention
We keep information for as long as it is needed to provide the service and to meet legal, accounting, or reporting requirements, after which it is deleted or anonymised.
6. Your Rights
You may request access to, correction of, or deletion of your personal data. To make a request, contact us using the details on our Contact page.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised.
8. Contact
Questions about this policy? Email us at info@fourseasons-express.com.